SERVICES WE OFFER
Professional Services:
RTS Houston's experienced professionals have a depth of knowledge and expertise in varying technologies. Clients are able to tap into our resources through our IT Consulting services that range in scope from outsourced CIO services to Compliance (HIPAA, State, etc.) and Disaster Recovery planning. Another aspect of RTS Houston's IT Consulting services is the performance of network assessments which provide clients with a gap analysis and recommendations based on best practices.
Server and Network Infrastructure Solutions
RTS Houston understands the importance of a reliable and scalable server infrastructure for supporting business requirements. RTS Houston offers a whole host of networking services to assist with this. Networks typically consist of LANs (Local Area Networks) and WANs (Wide Area Networks). LANs are usually defined as the networking infrastructure within one physical location such a single site office. WANs are the physical network links that connect remote LANs to one another. WANs and LANs tend to use different based technologies such as Ethernet for LANs and DSL, T1, and others for WANs.
As new technologies and applications are deployed, these in turn place additional requirements on the network. With this fact in mind, RTS Houston understands the critical aspect of designing an infrastructure capable of maintaining capacity. The depth of RTS Houston's expertise allows us to draw on a wealth of networking experience, both wired and wireless to design, supply, install, and support networks large and small. This knowledge is applied to both the installation of new networks and upgrades. In each case, RTS Houston's objective is to determine a client's needs, the applicable technology and how these match a client's budget and timelines.
VoIP Solutions
RTS Houston provides traditional and hosted Voice over Internet Protocol (VoIP) solutions. VoIP solutions are feature rich offering even small and medium businesses with an enterprise solution.
Managed Services:
IT assets are a vital aspect of a company's operations. Protecting and preserving this investment requires a wide range of skills and resources. Under RTS Houston's Hosted and Managed Services (HMS) offering, clients are empowered to reduce total IT costs and management complexities in the ever-expanding IT environment. Every business environment is unique. Because of this, RTS Houston's HMS solution allows clients to select the extent of services required for their business. Clients have access to RTS Houston's resources and services where and when they are required. RTS Houston's HMS model is based on a flat monthly fee which allows you to budget your IT costs annually.
With RTS Houston's management of your IT network, you can refocus your efforts on your core business while we monitor, patch, upgrade, and support your network and desktop infrastructure. This proactive maintenance approach effectively mitigates network problems, often leading to fewer and less severe incidents.
Through RTS Houston's real-time monitoring solution, outages and potential problems are quickly identified. Often times, this provides RTS Houston with the ability to respond to potential issues before they occur. In addition, based on data collected by our monitoring solution, RTS Houston is able to assists clients by identifying and thus budgeting for IT solutions. RTS Houston values the strategic partnership that we have with our clients as a trusted advisor which allows us to become an extension of your business.
Managed Services Monitoring
Our proactive 24x7 monitoring and alerting identifies, tracks and reports on issues effecting the security, performance and reliability of your network. By analyzing network device alerts, pre-failure indicators, performance benchmarks and security issues, RTS Houston is able to prevent maintenance opportunities.Asset Inventory
RTS Houston provides a complete and detailed summary of hardware and software inventory. This assists clients with up-to-date warranty status information and software compliance.
Data Backup
RTS Houston monitors and ensures backups are being done in a manner to ensure that critical data is being protected and disaster recovery needs are addressed.
Patch Management
RTS Houston keeps abreast of software and security updates as they become available for servers, network devices and workstations to ensure that these updates are downloaded and installed as they are released by the vendor.
Network Management
RTS Houston manages network devices based on industry best practices to ensure proper operability.
Application Support
Application Support is provided to include application installation and update installation services in addition to engaging specialty and mission-critical application vendors.
Vendor Management
RTS Houston serves as a liaison between clients and their IT product vendors and Internet Service Providers (ISP).
On-Call Service Desk
RTS Houston offers Service Desk services to assist with desktop, network troubleshooting, and issue resolution through a remote enterprise solution. RTS Houston's proactive approach to Managed Services constantly refines your core infrastructure to minimize the need for desktop support. At the same time, we utilize enterprise-class computer support tools to support employee productivity efficiently and effectively.
RTS Houston delivers a full range of IT help desk services
- Remote or onsite diagnostic and solution identification
- New computer set-up, configurations and upgrades
- E-mail configuration and support
- Software updates and maintenance
- Hardware and software installation, configuration and upgrades
- Internet connectivity issues
- General maintenance and repairs
- Crisis resolution
- Virus control and removal
Hosted Services
- Blackberry
- Online Back-Up
- Voice over Internet Protocol (VoIP)
- Server and Data
Cabling is core to a solid network foundation. RTS Houston's experienced cabling team includes project managers and technicians to fulfill your cabling needs. RTS Houston's Cabling Services includes design, planning, routing, installation, termination, testing, troubleshooting, and repair.
- Structured voice/data network cabling
- Data network cabling via Cat 5, Cat5e, and Cat 6
- Copper
- Fiber Optic
